[Kylan's Blog] New Phone Number

I have a new phone number, 509-432-1069.

[Kylan's Blog] Sprint Cell Phones Considered Harmful

If you're shopping around for new cell phone service plans, DO NOT go with Sprint. Kristen and I bought a new plan from them last weekend, and it has been nothing but trouble for us so far. The store representative signed us up for a number of features that we explicitly declined, and the customer service has been horrible. I've spent hours and hours talking to rude, unmotivated, impatient, defiant Sprint employees, trying to repair the damage done by their underhanded and unethical store representative.

After getting nowhere, I decided to talk to someone in the Pullman Sprint store to see what could be done. She suggested calling customer service again, asking for the "Retention" department and threatening to cancel my contract. Since Sprint offers a 30-day money back guarantee, this is good leverage. I followed her advice, and the representative I was connected to was actually quite helpful. Apparently, Sprint really wants to hold on to their new customers. I was able to resolve our issue, and our plan finally looks like what we agreed to originally.

Still, I am completely disappointed with my Sprint experience. I will never recommend Sprint to any of my friends or family. In fact, I will encourage them to go with any service that is NOT Sprint. I despise companies that treat their customers like dirt. In a business of this nature, customer satisfaction should be of paramount importance.

[Kylan's Blog] Cougar Baseball

Today Kristen and I went to the last Cougar baseball game of the year, against USC at Bailey-Brayton field. The game started at noon, leaving us just enough time for us to get done with church and grab some lunch. The game was actually pretty good, even though the Cougs were down 8-1 for most of it.  In the ninth inning, they scored six straight runs to pull within one point of the Trojans.  USC was able to hang on, leaving two of our guys on base by the time they retired the side. The weather was great, with an enjoyable combination of the warm sun and a soft breeze.

[Kylan's Blog] Posting Drought

There have been plenty of blog-worthy things to write about lately, but I haven't had a chance to sit down and actually post them.  I'll try to get back on top of things this week.

[Kylan's Blog] Switchfoot "This is Home" Video

Switchfoot's new song, the featured track for the upcoming Chronicles of Narnia movie.